Thank you for shopping at Arabia Official! We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy.

Refunds or Exchanges:

You may request a refund or exchange within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Contact Us for Returns Code:

To initiate a return or exchange, please contact us at customerservices@arabiaofficial.com to obtain your returns code. This code is essential for processing your return efficiently.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for returns over a certain value to ensure the safe arrival of your items.

Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Exchanges:

If you wish to exchange an item, please include details of the replacement item you would like in your return request email. Once your return is received and processed, we will ship the replacement item to you promptly.

Non-Returnable Items:

Certain items are not eligible for return or exchange, including perishable goods such as dates, unless they are defective or damaged upon arrival. Fragrances and gift boxes can be returned if unused and in their original condition.

Contact Us:

If you have any further questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at customerservices@arabiaofficial.com. We're here to help!

Thank you for choosing Arabia Official. We appreciate your business and hope to exceed your expectations with every purchase.